Address, Email, Mobile Number & More
Yes, you can add and save multiple delivery addresses to your HORECA HOUR account. However, each order can be delivered to only one selected address. If you want products delivered to different addresses, please place separate orders.
Each mobile number and email address can generally be associated with one HORECA HOUR customer account.
You can contact the HORECA HOUR customer support team through the Contact Us section available on our website. Support availability, phone number, email address, and operating hours will be displayed there.
Delivery Time, Order Status, Order Tracking & More
Your order will be delivered within the estimated delivery time shown during checkout or on the order-tracking page. Delivery time may vary depending on your location, product availability, order volume, and selected delivery option.
You can check the estimated delivery time at different stages of your shopping journey:
The estimated time may change depending on product availability and delivery conditions.
The minimum order value, if applicable, will be displayed during checkout. Any applicable delivery conditions or charges will be shown before you place your order.
Cancellation charges, if applicable, depend on the order status and the applicable cancellation policy. Any applicable charges will be communicated to you before or during the cancellation process.
You may be able to change the delivery address depending on the status of your order. If the order has already been dispatched or is out for delivery, the address may not be changeable.
If your order supports scheduled delivery, you may be able to modify the delivery slot from the My Orders section, subject to availability and order status.
Please check the delivered products against your order details or invoice at the time of delivery. If any product is missing, report the issue through the My Orders / Customer Support section within the applicable reporting period.
Payment Modes, Delivery Charges, Refunds & More
HORECA HOUR may offer multiple payment options, depending on availability and eligibility, including:
The payment methods available for your order will be displayed during checkout.
Yes. HORECA HOUR uses secure payment processing services to help protect your payment information. Payment details are processed through applicable payment gateways and security mechanisms.
You should never share your card PIN, OTP, CVV, password, or other confidential payment information with anyone claiming to represent HORECA HOUR.
If a coupon or promotional code is available for your order, you can enter it in the designated Coupon / Promo Code section on the cart or checkout page.
The applicable terms and eligibility conditions will be displayed along with the offer.
If HORECA HOUR introduces a digital wallet or store-credit facility, its applicable terms, usage conditions, validity, and refund rules will be communicated separately.
Refunds are generally processed according to the original payment method and the applicable refund policy. The time taken for the refund to reflect in your account may vary depending on the payment provider or bank.
Delivery and handling charges, where applicable, may depend on factors such as:
Any applicable charges will be displayed before you place your order.
No. HORECA HOUR will not ask you to share confidential information such as your ATM PIN, UPI PIN, CVV, password, or payment OTP.
If anyone claiming to represent HORECA HOUR asks for such information, do not share it and report the incident through our official customer support channels.
Return, Replacement & Refund Policy
Our Return & Refund Policy explains when a product may be eligible for return, replacement, exchange, or refund.
Eligibility may depend on the product category, condition of the product, reason for return, delivery status, and the applicable return window.
Please review the Return & Refund Policy available on the HORECA HOUR website before placing your order.
If you receive a damaged, defective, incorrect, or tampered product, please report the issue through the My Orders or Customer Support section within the applicable reporting period.
Where required, you may be asked to provide photographs or other information to help us verify the issue.
Not necessarily. Return eligibility varies by product and category. Certain products may be non-returnable due to their nature, hygiene requirements, perishability, or other applicable conditions.
The applicable return information will be provided on the product page or during checkout.
Product Information, Availability & Quality
You can view available product information on the product page, including product name, images, description, specifications, price, availability, quantity, and other applicable details.
If a product is unavailable, you may see an Out of Stock message. You can check again later as product availability may change based on inventory.
Yes. Product images are provided for reference. Packaging, labelling, design, or appearance may vary depending on the manufacturer, batch, or updated packaging.
The product specifications and other applicable information displayed on the website should be considered when making your purchase.
If you receive an incorrect product, please contact HORECA HOUR customer support through the My Orders / Customer Support section as soon as possible.
Discounts, Promotional Offers & Coupon Codes
Enter the applicable coupon or promotional code in the coupon section during checkout. If the code meets the applicable conditions, the discount will be applied to your order.
A coupon may not work if:
Please check the offer terms and conditions for complete details.
The ability to combine multiple offers depends on the terms of the individual promotions. Applicable combinations, restrictions, and exclusions will be displayed with the offer.
Wrong Product, Missing Product, Damaged Product & More
If you receive a product different from the one ordered, report the issue through My Orders / Customer Support. Please keep the product and its packaging available until the issue is resolved.
You can check the latest order status through the order-tracking section. Delivery may occasionally be delayed because of traffic, weather, operational issues, product availability, or other unforeseen circumstances.
An order may be cancelled due to reasons such as product unavailability, payment issues, delivery-service limitations, incorrect information, or other operational circumstances.
If a payment has already been made, any eligible refund will be processed according to the applicable refund policy.
Our Commitment to a Clear and Transparent Shopping Experience
HORECA HOUR aims to provide customers with a clear, transparent, and convenient shopping experience. Product information, pricing, applicable charges, offers, and important terms are presented to customers at relevant stages of the shopping journey.
We strive to design our website and customer journeys in accordance with applicable consumer protection requirements, including applicable guidelines concerning fair and transparent digital interfaces.
Customers can contact HORECA HOUR through the available support or grievance channels if they have concerns, suggestions, or complaints regarding their shopping experience.
You can contact HORECA HOUR through the Contact Us or Customer Support section of the website. For formal complaints or grievances, please use the grievance contact details provided on our website.
We value customer feedback and use it to improve our products, services, and overall shopping experience.
Log in to your HORECA HOUR account and open the My Orders section to view your order details and available tracking information.
You can update eligible account information from your Profile / My Account section. Certain information may require verification before it can be changed.
Use the available login or account-recovery options on the HORECA HOUR website. If you are still unable to access your account, contact customer support for assistance.
For assistance regarding orders, payments, returns, refunds, products, or account-related issues, visit the Contact Us / Customer Support section of the HORECA HOUR website.
HORECA HOUR — Simple Shopping. Trusted Products. Convenient Delivery.