Last Updated: 22/09/2026
At HORECA HOUR, we respect your privacy and are committed to protecting the personal information of our customers. This Privacy Policy explains how we collect, use, store, process, and protect your information when you visit or use the HORECA HOUR website, mobile application, and related services.
By accessing or using the HORECA HOUR platform, you agree to the practices described in this Privacy Policy.
This Privacy Policy applies to information collected through the HORECA HOUR website, mobile application, online shopping platform, and related services.
This policy explains:
This Privacy Policy applies to customers and visitors who use HORECA HOUR's consumer-facing services.
HORECA HOUR may collect the following types of information when you use our platform.
When you create an account or place an order, we may collect:
When you browse or purchase products through HORECA HOUR, we may collect:
When you make a purchase, we may collect information necessary to process your payment, such as:
Payment card and other sensitive payment information may be processed through authorized third-party payment service providers.
We may collect information from communications between you and HORECA HOUR, including:
When you visit or use HORECA HOUR's website or application, certain information may be collected automatically.
This may include:
This information helps us understand how customers use our platform and improve their shopping experience.
HORECA HOUR may use location information when required to provide location-based services, such as:
Where required, location access will be subject to the permissions provided by you through your device or browser.
HORECA HOUR may use cookies, pixels, web beacons, and similar technologies to:
You may manage or disable cookies through your browser settings, although some website features may not function properly without certain cookies.
HORECA HOUR may use the information we collect to:
When you place an order through HORECA HOUR, certain information may be required to successfully process and deliver your order.
This may include:
Relevant information may be shared with delivery or logistics partners only to the extent required to fulfill your order.
HORECA HOUR may share necessary information with trusted third parties to provide and improve our services.
Necessary customer and delivery information may be shared with delivery partners to deliver your order.
Payment-related information may be processed by authorized payment gateways and financial service providers to complete transactions and process refunds.
We may work with third-party service providers for:
We may disclose information when required by applicable law, court orders, government authorities, or other legal processes.
With your applicable preferences or consent, HORECA HOUR may send communications about:
You may manage your communication preferences or unsubscribe from promotional communications where applicable.
Service-related communications, such as order confirmations, delivery updates, payment confirmations, and important account notifications, may still be sent when necessary.
If you submit a product review, rating, feedback, or other content on HORECA HOUR, that information may be displayed or used to improve our products and services.
We may use customer feedback to:
HORECA HOUR takes reasonable measures to protect customer accounts and personal information from unauthorized access, misuse, alteration, or disclosure.
Customers are responsible for maintaining the confidentiality of their:
You should immediately contact HORECA HOUR if you believe that your account has been accessed without authorization.
HORECA HOUR may retain customer information for as long as necessary to:
When information is no longer required, it may be securely deleted, anonymized, or retained where required by applicable law.
Subject to applicable laws, customers may have the right to:
Requests can be submitted through HORECA HOUR customer support or contact channels.
If you wish to delete your HORECA HOUR account, you may submit an account deletion request through the available customer support or account-management channels.
After receiving a valid deletion request, HORECA HOUR may delete or anonymize applicable information, subject to legal, regulatory, fraud-prevention, dispute-resolution, and legitimate business record requirements.
The HORECA HOUR platform may contain links or integrations to third-party websites and services, such as payment providers, logistics services, social media platforms, or other external services.
HORECA HOUR is not responsible for the privacy practices of third-party websites or services.
We recommend reviewing the privacy policies of those third parties before providing them with your personal information.
HORECA HOUR's services are intended for users who are legally permitted to use online shopping services under applicable laws.
We do not knowingly collect personal information from children where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us in violation of applicable requirements, please contact us so that appropriate action can be taken.
HORECA HOUR may update this Privacy Policy from time to time to reflect:
The updated Privacy Policy will be published on the HORECA HOUR website with the revised effective date.
We encourage customers to review this page periodically.
We will make reasonable efforts to respond to your privacy-related requests and concerns in accordance with applicable laws and our internal procedures.