HORECA HOUR (“HORECA HOUR”, “we”, “us” or “our”) operates the website and/or mobile application through which customers can browse, purchase and arrange delivery of products listed on the platform (collectively, the “Platform” and “Services”). These General Terms and Conditions (“General T&Cs”), together with the Privacy Policy, Cancellation and Refund Policy, Shipping/Delivery Policy and any other policies published on the Platform, govern your access to and use of HORECA HOUR.
By accessing, browsing, registering on, or placing an order through the Platform, you acknowledge that you have read, understood and agreed to these General T&Cs. If you do not agree with these terms, please do not use the Platform.
HORECA HOUR may update or modify these General T&Cs from time to time. Updated terms will be published on the Platform and will apply from the date stated or, where no date is stated, from publication.
During registration, checkout or use of the Platform, HORECA HOUR may collect information required to provide Services, including name, mobile number, email address, billing and delivery address, postal code, order information, payment-related information handled by authorized payment providers, and information relating to your use of the Platform.
Personal information will be handled in accordance with the HORECA HOUR Privacy Policy and applicable Indian laws.
The Platform is intended for customers who are legally capable of entering into a contract under applicable law. Persons who are not competent to contract under the Indian Contract Act, 1872 are not eligible to use the Platform independently.
If you are under 18 years of age, you may use the Platform only with the involvement and supervision of a parent or legal guardian, where permitted by applicable law. You must not purchase products for which sale to minors is prohibited by law.
You may be required to create an account and log in to access certain features or place orders. You agree to provide accurate, complete and current information.
You are responsible for keeping your account information accurate and updated. You should not create or maintain multiple accounts for the purpose of abusing offers, promotions, refunds or other Platform benefits.
You are responsible for maintaining the confidentiality of your login credentials and for activities performed through your account. You must promptly notify HORECA HOUR if you suspect unauthorized access or misuse of your account.
HORECA HOUR makes reasonable efforts to display product names, descriptions, images, prices, availability, specifications, sizes and other information accurately. Product images are for representation and actual packaging, appearance or colour may vary.
Product availability may vary by delivery location, inventory levels and operational conditions. HORECA HOUR may limit quantities, discontinue products or correct listing errors where reasonably necessary.
Customers should review the product description, applicable restrictions, quantity, price and other relevant information before placing an order.
Adding a product to the cart does not constitute acceptance of an order. An order is submitted when you complete the checkout process and select the applicable payment method.
HORECA HOUR may accept, reject or cancel an order in whole or in part for reasons including product unavailability, pricing or listing errors, delivery limitations, payment issues, suspected fraud, violation of these terms, or other legitimate operational reasons.
Where an order is cancelled after payment has been received, the applicable amount will be refunded in accordance with the Cancellation and Refund Policy and the payment method involved.
Prices displayed on the Platform are subject to change. The applicable price for an order will generally be the price displayed at checkout at the time the order is placed, subject to correction of obvious errors or applicable law.
Applicable taxes, GST, delivery charges, handling charges, convenience charges, packaging charges or other applicable fees, if any, will be displayed during checkout or reflected in the invoice/order summary as applicable.
HORECA HOUR may issue invoices or order documents in accordance with applicable laws. Where a product is supplied by an authorized seller or partner, the applicable invoice may be issued by the relevant seller/partner.
Orders may be delivered by HORECA HOUR or by authorized delivery/logistics partners. Delivery availability depends on the customer's location, product availability and service coverage.
Delivery, handling, convenience, surge, small-cart or other applicable charges may vary based on order value, product weight or quantity, delivery location, delivery method, demand and other operational factors. Applicable charges will be displayed at checkout where available.
Any delivery time displayed on the Platform is an estimated time. Actual delivery may vary because of traffic, weather, availability, operational conditions, address issues, public events, force majeure events or other circumstances outside reasonable control.
You are responsible for providing a complete and accurate delivery address and contact information. Additional charges or failed delivery may result from an incorrect or incomplete address.
You may cancel an order only while the cancellation option remains available on the Platform. Once an order has reached a stage where cancellation is unavailable, cancellation may not be permitted or may be subject to applicable charges or product-specific restrictions.
HORECA HOUR may cancel an order where products are unavailable, payment cannot be verified, delivery is not possible, fraudulent or abusive activity is suspected, or for other legitimate reasons.
Return, replacement and refund eligibility may vary by product category and will be communicated on the applicable product page or in the Cancellation and Refund Policy.
If a product is damaged, defective, incorrect, missing, expired or materially different from the product ordered, you should contact HORECA HOUR Customer Support within the applicable reporting period and provide the requested information, photographs or other evidence where applicable.
Where a return is approved, the product may be required to remain unused and in its original packaging with labels, accessories and documentation, subject to the applicable product policy.
Approved refunds will be processed through the applicable payment channel or method specified by HORECA HOUR. The time taken for a refund to reflect may depend on the payment provider or banking institution.
You agree to:
You must not use the Platform to:
You may submit reviews, ratings, comments, photographs, suggestions or other feedback where such functionality is provided. You remain responsible for the content you submit and must ensure that it does not violate applicable law or the rights of others.
HORECA HOUR may moderate, remove, reject or restrict content that is unlawful, misleading, abusive, offensive, irrelevant, fraudulent or otherwise violates Platform policies.
By submitting feedback or content for publication on the Platform, you grant HORECA HOUR a non-exclusive, royalty-free, worldwide right to use, reproduce, display and distribute that content for operating, improving and promoting the Platform, subject to applicable law and our Privacy Policy.
All trademarks, logos, designs, text, graphics, images, software, layouts, databases and other content made available through the Platform are owned by or licensed to HORECA HOUR or their respective rights holders and are protected by applicable intellectual-property laws.
You receive a limited, non-exclusive, non-transferable and revocable right to access and use the Platform for lawful personal shopping purposes. You may not copy, reproduce, modify, distribute, sell, license, reverse engineer or commercially exploit Platform content without prior written authorization.
The Platform may contain links to third-party websites, payment gateways, logistics providers or other services. Such third-party services are governed by their own terms and policies. HORECA HOUR is not responsible for third-party content or services except to the extent required by applicable law.
HORECA HOUR makes reasonable efforts to maintain accurate Platform information and reliable Services but does not guarantee that the Platform or every product listing will always be uninterrupted, error-free, complete or continuously available.
Product-specific warranties, where applicable, are governed by the manufacturer's or seller's warranty terms. Nothing in these T&Cs excludes rights or remedies that cannot legally be excluded under applicable law.
To the maximum extent permitted by applicable law, HORECA HOUR will not be liable for indirect, incidental, special, consequential or punitive losses arising from the use of, or inability to use, the Platform, except where such limitation is prohibited by law.
Nothing in these General T&Cs is intended to exclude or limit liability that cannot be excluded or limited under applicable law.
You agree to indemnify and hold harmless HORECA HOUR, its officers, employees, agents, partners and service providers from claims, losses, liabilities, costs and expenses arising from your unlawful use of the Platform, violation of these T&Cs, infringement of third-party rights, fraud, misuse of your account or breach of applicable law, to the extent permitted by law.
HORECA HOUR may share necessary information with payment processors, delivery partners, technology providers, customer-support providers, sellers and other service providers for purposes such as order processing, payment processing, delivery, customer support, fraud prevention, security and improvement of Services.
Such processing and sharing will be carried out in accordance with applicable law and the HORECA HOUR Privacy Policy.
By using the Platform, you consent to receiving transactional communications such as order confirmations, payment updates, delivery updates, service notifications and account-related communications through SMS, email, phone, WhatsApp or other communication channels you have provided, subject to applicable law.
HORECA HOUR will not be responsible for delay or failure in performing its obligations where such delay or failure results from circumstances beyond reasonable control, including natural disasters, extreme weather, fire, epidemic or pandemic-related restrictions, strikes, governmental actions, civil disturbances, network failures, transportation disruptions or other force majeure events.
HORECA HOUR may suspend or restrict access to an account or Platform functionality where reasonably necessary to protect the Platform, customers, sellers or service providers, or where a user violates these T&Cs, applicable law or Platform policies.
You may stop using the Platform at any time. Termination will not affect obligations or rights that accrued before termination.
These General T&Cs shall be governed by the laws of India. Subject to applicable law, disputes relating to these T&Cs or use of the Platform shall be subject to the jurisdiction of the courts having jurisdiction over the location of HORECA HOUR's registered office.
HORECA HOUR may amend these General T&Cs from time to time to reflect changes in the Platform, Services, business practices or applicable law. The updated version will be published on the Platform. Continued use of the Platform after an update constitutes acceptance of the revised terms to the extent permitted by law.
For questions, complaints, order-related issues, returns, refunds or other concerns, customers may contact HORECA HOUR through the Customer Support/Contact Us channels available on the Platform.
Email: support@horecahour.com
Phone: +91 73095 70482
If any provision of these General T&Cs is held to be unlawful, invalid or unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will continue in full force and effect.
These General T&Cs, together with the Privacy Policy, Cancellation and Refund Policy, Shipping/Delivery Policy and other applicable Platform policies, constitute the terms governing your use of HORECA HOUR, subject to applicable law.