At HORECA Hour, we are committed to providing reliable and timely delivery of products ordered through our platform. This Shipping Policy explains our order processing and delivery practices.
Once an order is successfully placed, the seller will process and prepare the order for shipment based on product availability and order quantity.
Processing time may vary depending on the product, seller, order quantity, and availability.
The estimated delivery time depends on:
The estimated delivery date will be shown on the product page or during checkout wherever applicable.
Shipping charges may vary depending on the order, product quantity, weight, delivery location, and seller.
Any applicable shipping charges will be displayed during checkout before the order is confirmed.
As HORECA Hour is a B2B wholesale marketplace, bulk orders may require additional processing and delivery time.
For large-quantity orders, delivery timelines may vary depending on product availability, packaging, seller processing, and transportation requirements.
Delivery availability depends on the seller, product, delivery partner, and destination PIN code.
Customers can enter their PIN code on the product page or during checkout to check whether the product can be delivered to their location.
Once an order has been shipped, tracking information may be available through your HORECA Hour account or order details page.
Customers can use the available tracking information to check the current status of their shipment.
Delivery dates are estimates and may occasionally change due to circumstances such as:
If your order is delayed beyond the estimated delivery date, please contact HORECA Hour Customer Support.
Customers are responsible for providing a complete and accurate delivery address, including the correct PIN code and contact number.
HORECA Hour may not be responsible for delays or failed deliveries caused by incorrect or incomplete delivery information provided by the customer.
If you receive a package that appears damaged, tampered with, or contains an incorrect product, please contact HORECA Hour Customer Support as soon as possible and provide your order details along with supporting photos or videos, if required.
If your order is marked as delivered but you have not received it, please contact our Customer Support team as soon as possible.
We may coordinate with the seller and delivery partner to verify and investigate the delivery status.
For any questions or assistance regarding shipping and delivery, please contact the HORECA Hour Customer Support Team with your Order ID and registered contact details.